Zomato customer care agent made to put 'mother promise' by customer

People working for food delivery apps do not have it easy. Delivery men face time pressure and customer care agents have to put up with customer queries and even tantrums.

In a recent incident, a Zomato customer care agent was put in a bizarre and hilarious situation after a customer made him swear on his mother. Due to some mishap, the customer requested a refund. Despite the agent reassuring that the refund will happen, the customer asks him 'Ma Kasam' (Mother Promise).

In order to make the customer satisfied, the agent ends up making the promise. The hilarious message conversation went viral on social media. Netizens cracked up over the incident.

Customer service level : (Maa Kasam)

cc @ikpsgill1 @Srijan80531911 @_Break_Free___ @miss_cherished pic.twitter.com/9T4BfAQeAg

— Munish Bansal (@munishbansaI) February 13, 2019

The translation of the conversation is - 

Zomato: You'll have to place a new order, sir.

Customer: What about the money I paid?

Zomato: It will be refunded to you in 4-5 business days.

Customer: What if it doesn't happen?

Zomato: It will sir, don't worry.

Customer: Mother promise?

Zomato: Mother promise.

Customer: Thanks. I received it.